CLEVELAND MARRIOTT DOWNTOWN AT KEY TOWER | Stay downtown in Cleveland

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Hotel Overview

1360 West Mall Drive, Cleveland, Ohio, United States, 44114

Cleveland Marriott Downtown At Key Tower - Upscale hotel with event spaces near Rock and Roll Hall of Fame

Located in downtown Cleveland across from the Cleveland Convention Center, the Cleveland Marriott Downtown at Key Tower offers redesigned event spaces, including a Grand Ballroom and outdoor patio. The hotel features Il Venetian, an Italian restaurant serving handmade pastas and fresh fish, and Greatroom, offering American fare. Guests have access to a fitness center, indoor pool, and The Spa at Ascend. The property is a short walk from Lake Erie, Rocket Mortgage FieldHouse, and the Rock and Roll Hall of Fame. Business amenities include meeting rooms with views of the Cleveland skyline and Lake Erie.

Additional perks of the hotel

Public Square Pantry for all-day dining

M Club lounge access for eligible Marriott Bonvoy members

Armando's Barbershop offering straight razor shaves and classic cuts

Complimentary wireless Internet access

Valet parking with in-out privileges

Concierge services and gift shops/newsstands

Rooms

All 400 rooms at Cleveland Marriott Downtown at Key Tower include flat-screen TVs, marble bathrooms with rainfall shower heads, and premium bedding. Select rooms offer views of Lake Erie. Executive lounge access is available in certain room types, providing complimentary breakfast and afternoon hors d'oeuvres on weekdays.

Other conveniences

Laptop-compatible safes and air conditioning

Tea and coffee makers in all rooms

Ironing facilities and sitting areas

Some rooms include small refrigerators

Accessible rooms feature roll-in showers and adjustable shower wands

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Choose Your Room

Our listed hotels offer a variety of room types—double rooms, family suites, or deluxe options—all with features like breakfast, flexible cancellation policies, and exclusive deals.

One-Bedroom Governor Queen Suite Sofa Bed

Max:

2 persons

240 sq. feet

Bed options:

1 King-size bed

Heating

room details

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One-Bedroom Presidential King Suite Top Floor

Max:

2 persons

240 sq. feet

Bed options:

1 King-size bed

Coffee machine

Heating

room details

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King Room

Max:

3 persons

240 sq. feet

Bed options:

1 King-size bed

City view

Shower

Coffee machine

room details

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Room Rates & Availability Tracker

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Transportation Tips

Transportation Options

City Centre

Cleveland1000 ft

Airports

Burke Lakefront (BKL) 1.6 mi

Cleveland Hopkins International (CLE) 13.9 mi

Underground

Tower City-Public Square1700 ft

Bus

Bus stop400 ft

Amenities

Thoughtful hotel amenities for a comfortable stay

Paid Wi-Fi

USD 14.95 per day

Parking

USD 40 per day

Luggage storage

Locker room

24-hour services

24-hour reception

24-hour security

General

No smoking on site
Paid parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Allergy-free rooms
Lift
ATM/Cash machine
Barber shop
Coffee shop
Fireplace
Smoke detectors
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness centre
Skiing
Hiking
Horseback riding
Cycling
Bowling

Services

Valet parking
Room service
Car hire
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Children's menu

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Live entertainment
Leisure/ TV room
Spa & wellness centre
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Body wraps
Back massage
Head massage
Full body massage
Foot massage
Make up services

Room features

Paid Wi-Fi in rooms
Air conditioning
Heating
Sitting area
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries
Sink

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Hotel Location

1360 West Mall Drive, Cleveland, Ohio, United States, 44114

Map view

1360 West Mall Drive, Cleveland, Ohio, United States, 44114

City landmarks

Museum

Rock & Roll Hall of Fame

3500 ft

1 Center Ct

Quicken Loans Arena

2700 ft

Cleveland

Hope Memorial Bridge

4500 ft

1089 E 9th St North Coast Harbor

USS Cod Submarine Memorial

3600 ft

Stadium

Progressive Field

4300 ft

Market

West Side Market

1.3 mi

Museum

Great Lakes Science Center

4200 ft

100 Alfred Lerner Way

FirstEnergy Stadium

3000 ft

Cleveland

Detroit-Superior Bridge

3700 ft

Aquarium

Greater Cleveland Aquarium

1.4 mi

Store

Heinen's of Downtown Cleveland

2800 ft

1 Center Ct

Rocket Mortgage FieldHouse

2200 ft

Cleveland

The Flats

3200 ft

Museum

International Women's Air & Space Museum

3800 ft

Nearby

Mall

The Arcade Cleveland

1600 ft

Mall

Tower City Center

2000 ft

Event hall

Cleveland Convention Center

1000 ft

Mall

Cleveland Public Square

1000 ft

Monument

Soldiers' and Sailors' Monument

1100 ft

Long Beach

East 4th Street

1400 ft

Cleveland

Warehouse District

1800 ft

Church

Old Stone Church

600 ft

Casino

JACK Cleveland Casino

1900 ft

1455 E 6th St

Federal Reserve Bank of Cleveland

900 ft

East 9th Street and Lakeside Avenue

Free Stamp

2000 ft

Church

The Cathedral of Saint John the Evangelist

1600 ft

50 Public Sq Downtown

Terminal Tower

1300 ft

Library

Cleveland Public Library

700 ft

Park

Cleveland Mall

1000 ft

Cleveland

Gateway District

800 ft

Restaurants

Greatroom

100 ft

1360 West Mall Drive

Bar 32

1000 ft

100 Lakeside Ave E Floor 32

Takoyaki Japanese

1100 ft

172 Old Mouse Creek Rd NW

Pura Vida by Brandt

1100 ft

170 Euclid Ave

ReBol

1400 ft

101 W Superior Ave Public Square

Mabel's BBQ

1900 ft

2040 E 4th St

Desi 101

1500 ft

2013 Ontario St

Au Bon Pain

1500 ft

600 Superior Ave E Lbby 2

The Corner Alley

1600 ft

402 Euclid Ave Corner of Euclid and East 4th St.

Guest Reviews & Ratings

What Guests Are Saying?

4.5/5 based on 1170 reviews

#11 of 40 hotels in Cleveland based on Tripadvisor

United States, January 2024

7.8/10

My stay at the hotel was quite pleasant overall. The rooms were nice and clean, but there was a slight issue with availability upon arrival. The service provided was friendly and accommodating, except for a minor incident with a staff member lacking compassion. The location was convenient for travelers, offering easy access to various entertainment venues. The dining experience was satisfactory, meeting the standard expectations of the hotel.

Rooms

8.0

The room was comfortable, clean, and quiet, without any overpowering scents.

Service

7.0

The staff were friendly and attentive to our needs, although there was one incident with a lack of compassion from one member.

Location

9.0

The hotel is conveniently situated downtown with easy access to entertainment venues and restaurants.

Dining

7.0

The dining experience met the standard expectations, with no major complaints.

Facilities

8.0

The hotel facilities were adequate for a comfortable stay.

Wesley

United States, October 2023

8.4/10

The hotel offers standard Marriott rooms that were very clean and comfortable, despite having outdated bathrooms where the sink and counter were in a different space from the toilet and shower/bathtub. The service was prompt, friendly, and resolved issues quickly, representing the property well. The location is fantastic, with plenty of sports and entertainment venues nearby, as well as many great restaurants within walking distance.

Rooms

8.0

The rooms were very clean and comfortable, living up to the standard Marriott quality.

Service

9.0

The service was very friendly and attentive, meeting our needs promptly and efficiently.

Location

10.0

The hotel's location is great, with easy access to sports venues, entertainment options, and a variety of dining establishments within walking distance.

Dining

7.0

The breakfast provided was very good, exceeding my expectations. However, the dining options could be more varied and substantial.

Facilities

8.0

The hotel offers a range of convenient facilities that cater to various needs, ensuring a comfortable stay.

Alice

United States, July 2023

8.2/10

My stay at the hotel was quite comfortable and pleasant. The rooms were freezing, so make sure to bring a sweater if that's your purpose. The early check-in option was convenient, and the staff was very nice, offering good food and assistance when needed. However, there was an issue with the credit card not being put on hold without notice, which was a bit unsettling.

Rooms

8.0

The rooms were freezing, so take a sweater or jacket with you if that's the purpose of your trip. Overall, they were comfortable and clean.

Service

9.0

The service was exceptional during my stay. The staff was very helpful and went out of their way to offer great directions and accommodate our requests.

Location

9.0

The hotel's location was fantastic, within walking distance to the convention center and offering great views across the Eerie and First Energy Stadium. It was also perfect for accessing nearby restaurants and entertainment venues.

Dining

7.0

The dining experience was very appealing overall, with good food options available. However, there were some minor issues with the breakfast service for small children.

Facilities

The hotel offered a variety of facilities and services, including room service, car hire, and dry cleaning. The valet parking was convenient for guests.